Terms of Service

These Terms of Service ("Terms") govern your use of the ideai.co.za website and any products, services or work you engage IDEAI (Pty) Ltd ("IDEAI", "we", "us" or "our") to provide. By using our website or engaging us, you agree to these Terms.

1. Who we are

IDEAI (Pty) Ltd is a software studio registered in South Africa (registration number 2026/390992/07), with its registered address at 28 Omega Road, Rozendal, Stellenbosch, Western Cape, 7600. You can reach us at hello@ideai.co.za.

2. Our services

Depending on what you engage us for, our services may include:

• Custom software development — bespoke applications, tools and integrations built to a brief;
• Subscriptions and hosted services — products or services billed on a recurring basis;
• One-off digital products — fixed-scope deliverables provided on a single purchase;
• Support and retainers — ongoing operation, maintenance and support of what we build.

3. Quotes, proposals and statements of work

The specific scope, deliverables, timelines and price of a project are set out in a quote, proposal or statement of work that we agree with you. Where such a document conflicts with these Terms on a project-specific matter, that document prevails for that engagement. Quotes are valid for the period stated, or 30 days if no period is given.

4. Fees and payment

Unless stated otherwise, all fees are quoted in South African Rand (ZAR) and are processed through PayStack, our payment provider. By paying, you authorise the relevant charge and agree to PayStack's processing of your payment.

• Project work may be invoiced as a deposit followed by milestone or stage payments, as agreed.
• Subscriptions and retainers are billed in advance for each billing period.
• Fees are exclusive of any taxes or duties unless stated, which are added where applicable.
• Unpaid amounts that are overdue may result in work being paused and may attract interest as allowed by law.

5. Subscriptions, renewal and cancellation

Subscription and retainer services renew automatically at the end of each billing period until cancelled. You may cancel at any time, effective at the end of the current paid period, by emailing hello@ideai.co.za. We will give you reasonable notice of any change to recurring prices before it takes effect. Refunds for recurring charges are dealt with in our Refund Policy.

6. Intellectual property

On full payment of all fees due for a project, ownership of the custom deliverables created specifically for you under that engagement transfers to you, except as noted below. Until full payment, all rights remain with IDEAI.

We retain ownership of our pre-existing materials, tools, libraries, frameworks and know-how, including anything we developed before or independently of your project. To the extent any of this is embedded in your deliverables, we grant you a perpetual, non-exclusive licence to use it as part of those deliverables. We may describe the work at a high level in our portfolio unless we agree otherwise in writing.

7. Your responsibilities

You agree to provide the materials, access, information and timely feedback we reasonably need to do the work, and to ensure that anything you supply does not infringe the rights of others or break the law. You are responsible for keeping your own account credentials and access secure.

8. Acceptable use

You may not use our website or services to do anything unlawful, to infringe the rights of others, to distribute malicious code, or to attempt to disrupt or gain unauthorised access to our systems or those of our providers.

9. Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep such information confidential and to use it only for the purpose of the engagement, except where disclosure is required by law.

10. Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated and as required by law, our website and services are provided "as is" and "as available", without further warranties. We do not warrant that the website or any service will be uninterrupted or entirely error-free.

11. Limitation of liability

To the maximum extent permitted by law, IDEAI is not liable for any indirect, incidental or consequential loss, or for loss of profit, revenue or data. Our total liability arising out of or in connection with an engagement is limited to the amount you paid us for that engagement in the three months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under law.

12. Term and termination

Either party may terminate an engagement as set out in the relevant statement of work, or on reasonable written notice where no term is specified. On termination, you agree to pay for all work performed and costs committed up to the termination date. Provisions that by their nature should survive — including payment, intellectual property, confidentiality and liability — continue after termination.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the jurisdiction of the South African courts. We encourage you to contact us first so we can try to resolve any issue directly.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with a revised effective date. Continuing to use our website or services after a change means you accept the updated Terms.

15. Contact us

Questions about these Terms? Email us at hello@ideai.co.za.